Returns & Refund Policy

At Genuine Car Parts for Sale, we want customers to understand our return and refund process clearly before making a purchase.

Please review this policy carefully before ordering.

Return Eligibility

Return requests must be submitted within 30 days of the date your order is delivered.

To be eligible for a return:

* The item must be in the same condition in which it was received.
* The item must not have been forcefully fitted, altered, modified, damaged.
* The item must be suitable for resale.
* The item must be returned with its original packaging where applicable.
* A copy of the invoice or order confirmation must be included with the return.
* The customer must contact us before sending the item back so that the return can be reviewed and authorized.

Items sent back without prior return authorization may be delayed.

Restocking Fee

Approved returns may be subject to a 15% restocking fee.

The restocking fee is deducted from the refundable product amount.

The original shipping cost is not refundable unless the return is due to an error by Genuine Car Parts for Sale, such as receiving the wrong item or receiving an item that was materially different from the product ordered.

Non-Returnable Items

The following items are generally not eligible for return:

* Products clearly marked “Non-Returnable” on the product page.
* Installed or previously fitted parts.
* Used parts after installation or use by the customer.
* Electrical or electronic parts.
* Parts that have been modified, cut, altered, or damaged after delivery.
* Special-order or custom-order parts where the product listing or order terms clearly state that the item is non-returnable.
* Items returned in a condition that prevents resale.

We reserve the right to inspect returned products before approving a refund.

If an item does not meet the return requirements described above, the return may be refused.

Electrical Parts

Electrical and electronic components are normally non-returnable once shipped because improper installation, programming, coding, voltage issues, or vehicle faults may damage these components.

If an electrical item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us promptly so we can review the issue.

Damaged or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive:

* The wrong product,
* An item damaged during shipping,
* A product with significant undisclosed damage, or
* An item materially different from the product description,

please contact us as soon as reasonably possible after delivery.

Please provide:

* Your order number,
* A description of the issue,
* Clear photographs of the item,
* Photographs of the packaging if shipping damage occurred, and
* Any other information reasonably necessary to review the claim.

If we confirm that an incorrect or materially misrepresented item was supplied by us, we will provide an appropriate resolution, which may include replacement, return authorization, or refund.

Return Shipping

Unless the return is caused by an error on our part, customers are responsible for return shipping costs.

Customers are responsible for properly packaging returned products to prevent damage during transit.

We strongly recommend using a trackable and insured shipping service for valuable automotive parts.

Genuine Car Parts for Sale is not responsible for returned items that are lost or damaged during return shipping due to inadequate packaging or a carrier issue selected by the customer.

Refund Processing

Once the returned item is received, we will inspect it to verify that it meets the return requirements.

Customers will be notified after the return has been reviewed.

Approved refunds will be issued to the original payment method whenever reasonably possible.

Please allow up to 7–10 business days after return approval for us to process the refund. After we issue the refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Any applicable restocking fee will be deducted from the refund amount.

Original Shipping Charges

Original shipping and freight charges are generally non-refundable unless:

* We shipped the wrong item,
* The item was materially different from what was ordered, or
* The return resulted from another confirmed error by Genuine Car Parts for Sale.

Any customs duties, import taxes, brokerage fees, or similar charges collected by government authorities or third-party carriers are generally outside our control and are not refundable by Genuine Car Parts for Sale unless required by applicable law.

Cancellation Policy

Orders may be cancelled before they have been shipped or transferred to the shipping carrier.

To request a cancellation, contact us as soon as possible.

Once an order has shipped, it can no longer be treated as a cancellation and the applicable return conditions will apply.

If an item was specially ordered from a manufacturer or supplier specifically for the customer’s order, a 15% cancellation or restocking fee may apply, provided this condition was disclosed as part of the order or product terms.

If an order is cancelled before shipment and no special-order fee applies, the eligible amount will be refunded to the original payment method.

Core Return Policy

Some products may include a core charge.

Where a core charge applies, it will be identified on the product page, cart, checkout, or order documentation.

To receive an eligible core-charge refund, the original core component must be returned to Genuine Car Parts for Sale in accordance with the applicable core-return requirements.

Customers are responsible for arranging and paying for core-return shipping unless otherwise stated.

The returned core must:

* Correspond to the type of component purchased.
* Be reasonably complete.
* Be securely packaged for shipping.
* Meet any condition requirements disclosed for that particular core program.

A core return may be rejected if:

* The wrong component is returned,
* Essential components are missing,
* The core is excessively damaged beyond the applicable return requirements,
* The core has been improperly packaged and damaged during return shipment, or
* The specific core-return requirements were not met.

We will communicate any product-specific core requirements before or during the return process.

Approved core refunds will be processed after the returned core has been received and inspected.

Fitment and Compatibility

Customers are responsible for reviewing the product description and confirming compatibility before ordering.

Because automotive parts can vary according to VIN, model year, engine, drivetrain, production date, trim, and market specification, we strongly recommend contacting us with your VIN and/or original part number if you are unsure about fitment.

A return resulting from a customer ordering an incompatible part may be subject to the normal return requirements, return shipping charges, and applicable restocking fee.

If we specifically confirmed compatibility in writing using accurate vehicle information supplied by the customer and we supplied an incompatible item, please contact us so the issue can be reviewed.

How to Request a Return

To request a return, contact Genuine Car Parts for Sale using the contact information provided on our website.

Please include:

* Your full name,
* Order number,
* Product being returned,
* Reason for the return, and
* Photographs where relevant.

Do not ship a return until you have received return instructions from us.

Policy Transparency

We apply this Returns & Refund Policy consistently to eligible orders.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Website: GenuineCarPartsForSale.com